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Shipping Policy

2022

Returns Policy

RETURNS POLICY

I want you to be happy with your purchase and will accept returns on any goods that aren't made to order.

Just get in touch.

Payment Methods

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

FAQ'S

FAQ'S

  • How long do pieces take to make?
    On average, each piece takes three days. Hence the 28 day lead time on all orders.
  • Can I return my order
    Commissioned pieces cannot be returned. Ready to hang pieces can be returned but returns are to be paid by the purchaser. Refunds will only be given if the piece arrives back in showroom condition. This work is very fragile and shipping there is always a risk when shipping them, so it is best to be absolutely sure of your decision before purchasing. So if you do need to make a return they need to be returned in their original packaging and insured up to their full value. If the item arrives back to me damaged a refund will not be given and it is down to you to claim back from your shipping service provider.
  • Do you do commissions?
    Yes I do. Please contact me for information.
  • I need a piece sooner than the 28 day lead time
    All pieces are made to order so lead times vary, currently it is 28 days but it can vary and between commissions I do make stock for my shop, so I may be able to get it to you sooner. If you need something made slightly quicker than please contact me to see if I'll be able to.
  • Can I choose any wording I like?
    Yes you can!
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